Frequently Asked Questions

You have questions? We answer them here

All the prices stated are on an hourly basis
Absolutely none.
Payments are on hourly basis. For long term students, we collect on monthly basis before the commencement of the first class
There is no refund policy for classes that have been taken. If you have made prepayments for future classes, it will be completely refunded 100%
Absolutely none. You can terminate any time you like.
You need an internet connection, a laptop (preferably) or a mobile phone.
Once payment is made, we will grant you access to our online learning space. You will receive your username and password in an email. There are no other preparation needed. Our tutors will arrange everything including resources.
Yes, you can. Just drop us a message and we will arrange a tutor for you.
You can access all your past lessons in your account on our site.
Definitely! Parents and students are given ample opportunity to speak to the tutor before starting the class. In this way, both parties can proceed once they are comfortable.
All online classes are conducted via our Online Classrooms. Once payment is received, you will be granted access to our learning space.
Yes, of course. However a 24 hour notice is required.
There is no trial class at the moment.
The tutors are hired on hourly basis. You can have as many or as little as you like. However we do recommend at least 1.5 hours a week or 6 hours a month
All payment are done via online banking & PayPal
We will match you with the tutor based on the information you provide. If you are unhappy, we would change the tutor at no cost to you.
Yes, students are assessed from one class to the other. For long term students, we provide monthly online assessments completely free.
Parents who are opting for online classes will receive the recording of every class as well as progress report on their child’s performance.
Of course! You may discuss the timing with your tutor and select a suitable time for the both of you.
Most certainly, parents are allowed to be present in each online class we conduct.

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